Privacy policy
How we handle your information.
Last updated October 30, 2026
Who we are
Lola Loupe is a private jewelry sourcing service operated in New York. This policy explains what we collect when you use lolaloupe.com or contact us, and what we do with it.
What we collect
When you send an inquiry through the site, we receive the information you type into the form: your name, email address, phone number if you include it, and your message. If you contact us by email, text or phone, we keep the correspondence. We do not ask for payment details through the site.
The site does not use advertising cookies or tracking pixels. We do not run analytics that identify you. Our form provider may record technical details such as your IP address and the time of submission in order to deliver the message and prevent abuse.
How we use it
We use your information to reply to you, to carry out the search or sale you asked about, and to keep a record of our work together. We may contact you about pieces or services we think you asked for or would want to know about. You can tell us to stop at any time.
Who we share it with
We do not sell or rent your information. We share it only where it is needed to do the work: with the dealer, boutique, estate or buyer involved in a specific search or sale, with the services that deliver our email and forms, and with professionals such as shippers, insurers or appraisers when a transaction requires them. We may disclose information if the law requires it.
How long we keep it
We keep inquiry and transaction records for as long as needed to serve you and to meet legal and accounting obligations, then delete them. You can ask us to delete your information at any time, subject to records we are required to keep.
Your choices
You can ask what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you, by emailing andrew@lolaloupe.com. If you are in a jurisdiction that grants additional rights over your personal data, we will honor them.
Security
We take reasonable steps to protect your information, including limiting who can see it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
The site is not directed to anyone under 18 and we do not knowingly collect information from children.
Changes
We may update this policy. The date at the top tells you when it last changed. Continued use of the site after a change means you accept the updated policy.
Contact
Questions about this policy: andrew@lolaloupe.com.
Terms of service
The terms we work under.
Last updated October 30, 2026
The service
Lola Loupe sources watches and jewelry on behalf of clients and assists clients who wish to sell pieces. We act as an intermediary. We do not manufacture jewelry, and unless stated otherwise in writing we do not hold the pieces we source as our own inventory.
No guarantee of availability
Descriptions of what we source, including the names of houses and brands, describe the kinds of pieces we look for. They are not an offer to sell any particular item and are not a guarantee that a piece can be found, at any price or by any date.
Fees
Our fee for a search is a commission agreed with you in writing before the search begins. Unless we agree otherwise, no fee is due if we do not find and deliver the piece. In some cases a boutique or dealer may also pay us a referral fee on a purchase we introduce; where that applies we will tell you before you buy.
Authenticity and condition
We take reasonable care to verify the authenticity, condition and provenance of pieces we present, and we will tell you what we have checked and how. Final purchase decisions are yours. Where a piece is sold with a manufacturer or third-party guarantee, that guarantee is between you and its issuer.
Pieces you ask us to sell
If you ask us to sell a piece, the commission, the minimum acceptable price, insurance while the piece is in our care and the return of an unsold piece will be set out in a written memo agreement before we take the piece. Nothing is listed publicly without your consent.
Trademarks
Cartier, Van Cleef & Arpels, Chanel, Jacob & Co., Bulgari, Tiffany & Co., Rolex, Patek Philippe, Audemars Piguet and all other brand names on this site are trademarks of their respective owners. They are used only to identify the pieces we source. Lola Loupe is an independent business and is not an authorized dealer of, affiliated with, or endorsed by any of these houses unless expressly stated.
Limitation of liability
To the fullest extent permitted by law, Lola Loupe is not liable for indirect, incidental or consequential loss arising from the use of this site or our services. Our total liability in connection with any search or sale is limited to the fees you have paid us for it. Nothing in these terms limits liability that cannot be limited by law.
The site
The content and design of lolaloupe.com belong to Lola Loupe. You may not copy or reuse them without permission. We may change the site or these terms at any time; the date above shows the last change.
Governing law
These terms are governed by the laws of the State of New York. Any dispute will be brought in the state or federal courts located in New York County, New York.
Contact
Questions about these terms: andrew@lolaloupe.com.